Frequently Asked Questions

PinkPact is an invite-only members club. Enter your email on the access page and we will send you a 6-digit code by email so you can continue as a guest, then register or log in whenever you like.

Check your spam folder first. If it still has not arrived, use the “Resend email” button on the code entry page, or contact us at support@thepinkpact.shop.

Yes — sharing your referral link lets friends skip the access request step. Referral rewards, where offered, are credited to your account automatically.

We accept Visa, Mastercard, Maestro, Apple Pay and Google Pay through Shopify Payments. We never see or store your full card details.

Your order is confirmed once you receive a confirmation email indicating it has been processed and dispatched, as described in our Terms & Conditions.

Contact us as soon as possible at support@thepinkpact.shop. If the order has not been dispatched yet, we will do our best to change or cancel it.

Orders ship from partner warehouses in the European Union and Asia. Standard delivery is up to 7 business days after dispatch, and you will get a tracking number by email.

No. Any customs duties, VAT or import taxes on shipments from outside the EU are covered by PinkPact — you will not be asked to pay extra on delivery.

Orders above the free-shipping threshold shown at checkout ship for free; smaller orders include a fixed shipping fee shown before you pay.

Yes — EU consumer law gives you 14 days from delivery to withdraw from your purchase, no reason needed, as long as the product is unused and in its original packaging.

For hygiene reasons, opened cosmetics, personal care devices and intimate care products cannot be returned once opened. See our Terms & Conditions for the full list.

Email support@thepinkpact.shop within 48 hours of delivery with photos. We will cover the return shipping and send a replacement or a full refund.

Once we receive and inspect your return, the refund goes back to your original payment method and typically appears within 3 to 10 business days.

Every order earns Lounge points equal to your order value. As you shop, you move up through the Pearl, Amethyst, Rose Quartz and Diamond tiers, each unlocking a bigger discount on future orders.

A portion of your earned points converts into cash value for your next order, which is valid for 30 days — check the “My Lounge” panel for your exact balance and expiry.

We only collect what is needed to run your account and orders. The full breakdown, including your GDPR rights, is in our Privacy Policy .

Yes, any time — use the “Manage cookies” link in the footer to reopen the cookie banner and update your choice.