Frequently Asked Questions
Answers to the questions we get asked most often about your account, orders, shipping, returns and the Lounge rewards program. Still stuck? Use the Contact us link in the footer.
Account
Do I need an account to shop?
You can browse the catalogue without one, but the wishlist, cart, checkout and Lounge rewards need a free account.
Can I share my referral link?
Yes — friends who register through your referral link are linked to your account. Referral rewards, where offered, are credited to your account automatically.
Orders & payment
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, Apple Pay and Google Pay through Shopify Payments. We never see or store your full card details.
When is my order confirmed?
Your order is confirmed once you receive a confirmation email indicating it has been processed and dispatched, as described in our Terms & Conditions.
Can I change or cancel my order?
Contact us as soon as possible at support@thepinkpact.shop. If the order has not been dispatched yet, we will do our best to change or cancel it.
Shipping
Where do you ship from, and how long does delivery take?
Orders ship from partner warehouses in the European Union and Asia. Standard delivery is up to 7 business days after dispatch, and you will get a tracking number by email.
Will I be charged customs fees?
No. Any customs duties, VAT or import taxes on shipments from outside the EU are covered by PinkPact — you will not be asked to pay extra on delivery.
Do you offer free shipping?
Orders above the free-shipping threshold shown at checkout ship for free; smaller orders include a fixed shipping fee shown before you pay.
Returns & refunds
Can I return a product?
Yes — EU consumer law gives you 14 days from delivery to withdraw from your purchase, no reason needed, as long as the product is unused and in its original packaging.
Are all products returnable?
For hygiene reasons, opened cosmetics, personal care devices and intimate care products cannot be returned once opened. See our Terms & Conditions for the full list.
My product arrived damaged or wrong. What do I do?
Email support@thepinkpact.shop within 48 hours of delivery with photos. We will cover the return shipping and send a replacement or a full refund.
How long does a refund take?
Once we receive and inspect your return, the refund goes back to your original payment method and typically appears within 3 to 10 business days.
Lounge rewards
How do I earn Lounge points?
Every order earns Lounge points equal to your order value. As you shop, you move up through the Pearl, Amethyst, Rose Quartz and Diamond tiers, each unlocking a bigger discount on future orders.
Do my Lounge points expire?
A portion of your earned points converts into cash value for your next order, which is valid for 30 days — check the “My Lounge” panel for your exact balance and expiry.
Privacy & cookies
What data do you collect about me?
We only collect what is needed to run your account and orders. The full breakdown, including your GDPR rights, is in our Privacy Policy .
Can I change my cookie choice?
Yes, any time — use the to reopen the cookie banner and update your choice.
