Invite Only Access

Email address

I agree to the .

Last updated: August 31, 2026

These Terms, together with our Privacy Policy, Shipping Policy and Refund Policy, govern the use of the PINKPACT website and the purchase of products from our online store. This applies to visitors everywhere, not only in the European Union.

By accessing this website and placing an order, you agree to be bound by the policies described below.

TERMS AND CONDITIONS

WEBSITE USE

By using this website, you confirm that:

you are at least 18 years old or have the consent of a legal guardian
the information you provide when requesting access or placing an order is accurate and complete
you will not use the website for any unlawful or fraudulent purpose

We reserve the right to refuse service to anyone at any time for reasons including but not limited to suspected fraud, misuse of the website, or violation of these Terms.

PRODUCTS AND AVAILABILITY

Our website offers a curated selection of beauty and personal care products.

All product descriptions, images and prices are provided for informational purposes. While we strive to ensure accuracy, we cannot guarantee that all product information is always complete, current or error-free.

We reserve the right to modify product information, discontinue products or adjust prices at any time without prior notice.

ORDER ACCEPTANCE

When you place an order through our website, you are submitting an offer to purchase a product.

An order is considered accepted and the purchase contract concluded only when you receive a confirmation email indicating that your order has been processed and dispatched.

We reserve the right to cancel or refuse any order in cases including but not limited to:

product unavailability
pricing errors
suspected fraudulent activity
violation of these Terms and Conditions

PRICES AND PAYMENT

All prices displayed on the website are final and are shown in EUR or BGN, unless otherwise stated.

Payments are securely processed through Shopify Payments.

Accepted payment methods include:

Visa
Mastercard
Maestro
Apple Pay
Google Pay

The Company does not store or process credit card information. All payment transactions are encrypted and handled by certified payment providers according to industry security standards.

SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 1 to 2 business days after successful payment confirmation.

Orders placed during weekends or public holidays will be processed on the next business day.

SHIPPING ORIGIN & DELIVERY TIME

Products are shipped from partner warehouses located within the European Union and Asia. Standard delivery time is up to 7 business days after the order has been dispatched. Delivery times may vary depending on location, logistics conditions, or courier services.

CUSTOMS DUTIES AND TAXES

All customs duties, VAT and import taxes related to shipments arriving from warehouses outside the European Union are covered by the Company. Customers will not be required to pay additional fees upon delivery.

SHIPPING COSTS & TRACKING

Shipping costs are displayed during checkout. Orders above the currently announced threshold may qualify for free shipping. Once your order has been dispatched, you will receive an email containing a tracking number.

REFUND AND RETURN POLICY

RIGHT OF WITHDRAWAL

In accordance with European consumer protection legislation, customers have the right to withdraw from a distance purchase contract within 14 days from the date the product is delivered, without needing to give a reason.

RETURN CONDITIONS

To qualify for a return, the product must be unused, in its original condition, and returned in its original packaging with all accessories. Returns that do not meet these conditions may be refused.

Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

NON-RETURNABLE ITEMS

For hygiene and health protection reasons, certain products cannot be returned once opened, including:

cosmetics and skincare products
personal care devices such as massagers and epilators
underwear or intimate care products

DEFECTIVE OR INCORRECT PRODUCTS

If you receive a defective or incorrect product, please contact us within 48 hours of delivery and provide photographic evidence. We will cover all return shipping costs and offer either a replacement product or a full refund.

REFUND PROCESS

After receiving and inspecting the returned product, the refund will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take between 3 and 10 business days to appear in your account.

PRIVACY POLICY

DATA CONTROLLER

The data controller responsible for processing your personal data is ИДЖЕЙ ЕНТЪРПРАЙСЕС ООД (UIC/ЕИК: 208675724), registered at бул. "Столетов" 150, 5300 Gabrovo, Bulgaria, trading as The Pink Pact ("PinkPact", "we", "us"), the operator of this website.

Contact email: support@thepinkpact.shop

We process personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

PERSONAL DATA WE COLLECT

Depending on how you use the website, we may collect:

Identity and contact data: full name, email address, phone number.
Order data: shipping and billing address, order history, product preferences.
Account data: password (stored as a salted hash), language preference, Lounge rewards balance and tier.
Technical data: IP address, browser type, device information, and pages visited.
Communications: messages you send through the contact form and their replies.

We do not collect payment card details — payments are handled directly by Shopify Payments.

WHY WE USE IT, AND OUR LEGAL BASIS

Granting invite-only access and creating your account, and processing and delivering orders — performance of a contract (Art. 6(1)(b) GDPR).
Customer support, replying to contact messages, and fraud prevention/website security — legitimate interest (Art. 6(1)(f) GDPR).
Lounge rewards, referral tracking and order-related emails — performance of a contract (Art. 6(1)(b) GDPR).
Analytics cookies, to understand how the site is used — your consent (Art. 6(1)(a) GDPR); see Cookies below.
Compliance with legal and tax obligations — legal obligation (Art. 6(1)(c) GDPR).

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects on you.

COOKIES

We use a small number of cookies. Only "Necessary" cookies (session, remember-me, referral bypass, and your cookie choice itself) are set before you make a choice. Analytics cookies (Google Analytics, if enabled) are only set after you accept them in the cookie banner or cookie settings.

You can change your choice at any time from the "Manage cookies" link in the footer of any page. See our full Privacy Policy for the complete cookie table.

DATA SHARING

Your personal data may be shared only where necessary to run the service, with: Shopify (website hosting and order management), Shopify Payments (payment processing), BigBuy and other logistics/fulfilment partners (delivery), a translation service provider (on-page translation only), Google Analytics (only with your consent), and authorities where required by law. We do not sell your personal data.

INTERNATIONAL DATA TRANSFERS

Some of the providers listed above may process data outside the European Economic Area. Where that happens, we rely on safeguards recognized under GDPR, such as the European Commission's Standard Contractual Clauses or an adequacy decision.

DATA RETENTION

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws: account data for as long as your account is active, order data for as long as required by tax and accounting rules, and contact-form messages for as long as needed to resolve your query.

YOUR RIGHTS

Under the GDPR (and equivalent laws in other countries), you have the right to:

access the personal data we hold about you
request correction of inaccurate or incomplete data
request deletion of your personal data ("right to be forgotten")
restrict or object to certain processing, including for direct marketing
request a portable copy of the data you provided to us
withdraw consent at any time, without affecting past processing
lodge a complaint with your national data protection supervisory authority

To exercise your rights, please contact us at support@thepinkpact.shop. We will respond within one month, as required by the GDPR.

CHILDREN'S PRIVACY

This website is intended for users who are at least 18 years old. We do not knowingly collect personal data from children.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the consumer protection laws applicable in the European Union and in your country of residence, whichever offer you stronger protection.

If you are an EU consumer and a dispute cannot be resolved directly with us, you can use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

CONTACT INFORMATION

If you have any questions regarding these Terms or our policies, please contact us at:

Email: support@thepinkpact.shop

Company: The Pink Pact

Open full Privacy Policy · Open full Terms & Conditions

Your email is used only to send your access code.

Request your access code